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Why am I not surprised the owner would comment on my review, not take responsibility for his store's horrible service, blame it on me or my dog, accuse me of lying and ask me to take my review down? Oh, that's right, because that's how he responds to all the negative reviews here.
Carl, if you indeed have a surveillance video with sound, then I'm sure you saw and heard me talking to your employee about going back with my dog. She said, "we actually prefer owners to come back if their dogs are difficult." My dogs (both of them) were on the groomers table attached to the lead. Neither of them were in my arms, as you stated.
The groomer that yelled at my dog, actually said, "that dog nipped me." But I'm sure, since you have sound, you heard that. There was one drop of blood. One. No teeth marks. Certainly not a bite. But unfortunate for all involved.
And the vet - yes, my vet does take my dogs back without me when they get their nails trimmed. I'm not sure what your point is.
My point was, and still is, that MY experience and MY DOGS experience at Bark Place Grooming was AWFUL. And as another reviewer pointed out, that's what Yelp reviews are - experiences, thoughts and opinions of individuals who are/were customers of your business. So no, I will not remove my review. I'm sorry you don't see negative reviews as an opportunity to train your employees and make your business better. As someone checking out the reviews here, I wouldn't take my dogs to your shop based SOLELY on your responses to negative reviews. They are very telling.
Still less than 1 star. Still never going back. Still wouldn't recommend to anyone.
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