My rating is not based on the food. Last time I ate there it was just as good as the one I worked at in La Grange, IL. It is definitely the service that has always been the problem. I don't know why. I've had a plate of bacon literally thrown down on the table at me with a nasty look. I've waited forever even after being seated. Things have been forgotten. But the food has always been good. It is pricey, but if they make it true to what they are supposed to do, there is a reason for it. I was an assistant manager at the one in IL. We made literally everything from scratch. We even melted a 25 lb chunk of butter to make our clarified butter to cook the pancakes on the griddle with. We ground our own corned beef and peeled the potatoes for the hash. The sour dough batter was made from a fermenting potato. The syrups were all homemade. I seriously mean every single thing was homemade. So all this does take time and quality ingredients to make which costs. With that being said, I learned how to make my own apple pancakes at home and we now have them every Sunday with thick sliced bacon and fresh squeezed orange juice for a fraction of what it would cost us to go to OPH.