This has been a very frustrating experience.
When I went into the showroom about 2 months ago I was not acknowledged by any staff. I found what I wanted and decided to order it online since I was not being helped.
Everything seemed fine. My delivery was scheduled for 5/28. I received notification the day before that one of my pieces was still shipping from California and I would be contacted to schedule a new delivery date. A week goes by, I hear nothing so I call. The customer service rep scheduled delivery for the same day (the 6pm-12 window). Time starts to pass and I am not contacted, I call back again only to be told that the "piece didn't make it on to the truck" and was not out for delivery - I did not receive any notification about this so I was just waiting for hours for no reason. They re-schedule the delivery for 6/11 - I even get an updated text and email on 6/10 confirming my delivery window. Again, I wait until that window is almost over and call again. To my surprise - the dresser was damaged and not out for delivery. AGAIN - no one contacted me so again I was sitting at home waiting for nothing. So now I have to wait 2-3 days to be contacted to determine if I will be getting this pierce at all since it is no longer being sold.
The only thing keeping this review from being 1 star is that the customer service staff have always been quick and helpful when I call but the lack of consistent communication is maddening.