Upping my review of this DD to 4 stars since the launch of their online app has really changed the way I frequent this location.
So... a couple of new-ish things have happened in the 2 years that I wrote my first review. They added a separate bank of registers to handle the morning/lunch rushes. Before their only two registers were at the counter and it seemed like the line never moved... but their addition to the new bank of registers (3) allows up to 3 staffers to just order and collect payments while everyone else behind the counter can everything ready and out. Every now and then, they will close the extra registers and go back to their old format, but whoever thought of improving their system here should be commended.
After making your order, you do become a number... just remember it for the 5-10 min you may be there waiting for your order since the staff is yelling out a slew of numbers once your coffee is ready. They use the same order number for food if you get a breakfast sandwich too.
My "newest" thing is to just place an order on their mobile app and just walk down to the location, by the time I'm done walking, my order is waiting to be picked up and I totally get the stink eye from people waiting in line or waiting for their numbers to be called out. What is great about the app is that they've thought of everything.... it lets you customize the number of sugars or flavor shots you want in your coffee and it lets you even "save" your order for quicker, one button ordering in the future.
The people here are busting their butts to give you what you order and it's usually pretty hectic, but I try to make it a point to say thank you (which I am sure they do not get for the majority of their day).