When in to see what they would pay me for my car. They took the car, gave it back within twenty minutes or so and gave me a price. That part was pretty easy, BUT they broke my remote for my car to unlock the doors and trunk. They gave it back to me broken in half and non-working. When I complained they said they couldn't do anything right then to replace and would not pay me for the damages. Said I would have to come back on Tuesday between 2 and 4 o'clock when their locksmith shows up and maybe he would fix it for me.
Why in the world should I be put out and have to waste my time because of something they did wrong? It never got fixed by them as I could not make it there when the locksmith was on site. I complained to someone claiming to be a manager and they basically told me tough, thats the way it is. Take it or leave it. Ended up having to buy a new with my own money. So, it cost me about $65.00 to get an offer on my car from them.