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type	rev:Review
dateCreated	2017-09-13 00:00:00 (xsd:dateTime)
itemReviewed	Bryant Pest Control
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	2 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	We have used Bryant for about a year, until last month. I have to say that the first 4 months or so were fantastic. The technicians were great and they were diligent in their service. Spraying both inside and out, placing glue traps in appropriate places, dusting certain entry points, clearing webs outside, etc. However, after those initial four months I began to see the service slip. I believe it may have been because I wasn't home for most of the services after that and someone else handled the interaction for me. However, I shouldn't have to "monitor" service for it to be done well. I started to see more bugs, the glue traps were left without being changed and had massive cobwebs on our back patio. I did not want to assume these services were standard offering every time. I emailed Bryant to ask what the tech responsibilities are when servicing a home. Received a response that stated that "there isn't a set list so to speak, we customize the service to the customer needs". Which I found odd, as I cannot think of a service or product that is paid for without knowing what those services are by default. And since I had never discussed specific services with Bryant or the techs, how would Technicians know what to do without a default list? Is each Technician left to their own discretion on how to service? I then gave a detailed list in a reply email. Expressing my concerns with how service had went down hill. However, I received no response/reply. Really disappointed with how poorly such a promising service ended. For those considering Bryant, I would suggest mutually agreeing on the services to be rendered. Hopefully it will allow you to avoid disappointment based on missed expectations.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
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