This review is a long time over due. I have dealt with Jeremy in the past. When he told me he was sending one of his guys out to check an issue I was having , I was a little reluctant because I am picky about who works on my system. Dylan showed up promptly and even contacted us prior to him showing up. He sold me on 2 universal remotes for my living room and my theater. At first I thought it was a bit pricey but after the amazing job Dylan did I feel like I should have paid more. My system works better than it ever has and above any expectations I could have imagined. He was very concerned with my needs and asked many questions to make sure I got what I wanted. I'm sorry it took so long to leave a review but I was just using my remote thinking how simple everything has become and felt the need to leave this review. So thank you very much Dylan and Jeremy. Job well done and more.