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  • I would love to review the food here but I can't. I ordered delivery from this restaurant to West Penn Hospital, which is less than 10 blocks away from the restaurant. I waited an hour for the delivery driver to arrive, and when I get the call that my driver was here I went down the the emergency room entrance, like I stated in my directions to have the food delivered to. The driver was not there. I phoned him back and said I was at the ER entrance, but I didn't see him. He spoke ABSOLUTELY NO ENGLISH. It was impossible to find out where he was or how to tell him where I was. I called the restaurant and told them he was lost and to have him go to the ER entrance. You know, the one with the GIANT RED SIGN THAT SAYS EMERGENCY and I would be there waiting. I received another call from him 10 minutes later, still speaking and understanding no english, and still not at the ER where I was. Another 5 minutes later a good samaritan called me from his phone to ask if I had ordered food from a guy speaking no english. i said yes and that I was at the ER entrance of the hospital. The good samaritan said the would attempt to direct him toward me, but another 10 minutes passed with no food. I have now been waiting 1.5 hours since I ordered and 30 minutes since my food was supposed to have arrived. I called the restaurant again and asked for my order to be cancelled as the man obviously could not find me in the easiest place in the neighborhood to find, and my food was no doubt cold by now. Maybe the food here is great, I'll never know since I'll never be ordering from here again. How can you send someone out as a delivery driver that can't read addresses and can't even understand the words "hospital" and "emergency". It's just irresponsible and horrible customer service.
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