What a truly great business! Brian gave me great advice on how to troubleshoot my problem on my own. He saved me a bunch of money and didn't even want anything for the advice. It's very refreshing to deal with someone like this. He basically gave me the option to use his services for a hard drive transfer if I wanted to. No pressure, just good honest advice.
I ended up doing the transfer myself so I didn't need his devices in the end. That being said, if I ever need help in the future this is where I will go. I suggest you do too.