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  • I emailed Churchill about doing a possible refinance. I receive an email and phone call back within about 5 minutes. Wow pretty impressive start. When I connected with the agent the next day it sounded like he was at a swimming pool. Definitely not in the office. I get it that people have lives, but don't answer your phone if you are at a pool party. I explained the situation, gave all personal info, social security numbers etc. I hate giving out so much personal info but he assured me it would be treated with care. The next day he called me back and asked if we had talked yet. Huh? He had no clue who I was or that I had just had a conversation with him the previous day. So I explained everything again. Then the next day he emails me and asks if we had a chance to talk yet. Huh?? Really bizarre how I am trusting this person with my most personal info and he has no recollection of talking to me again. I dread thinking about what ever happened to my social security numbers etc. He probably jotted them on a napkin and left them at the pool. Not the professional experience I was expecting. Obviously I did not continue with this company. The amount of emails and letters I have received from the company since then is stunning. All going straight to junk. What a waste of my time.
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