rev:text
| - Beware of the upstairs/upsell! And they don't respond to customer emails...
A friend and I visisted Revel & Roost before a show last week after our prior plans fell through. We knew nothing about Revel & Roost, and had selected it based on seeing seats available at open table (and having walked past it previously and seeing a casual bar setting on the ground level).
When we arrived, we saw folks having pizzas, etc. in the lively area by the bar. Then we were taken upstairs by the hostess, without any explanation of the concept of the restaurant (which now we know after looking it up after dining). We just thought that she was taking us to a quieter area.
When we were seated (the atmosphere is lovely), there was again no explanation of the concept of the restaurant - that the upstairs is more upscale dining and the downstairs is casual (and a lot lower price point). We were not asked what we would prefer or what we had intended our reservation to be for.
After were were seated, it took the server 10 minutes to acknowledge us, though she had only one other table. There was no explanation of the menu. My friend ordered a salad and an entree, and I ordered the ribeye and a side of the potato gratin. The salad came out, and then the bread. While the bread was good, there were no bread plates. Since I didn't currently have a dish in front of me (as I didn't get a starter), there was no place to set my bread between bites, and there were crumbs that stayed there the entire meal.
The steak was a little disappointing for the price- it was on the thinner side for a ribeye, and had a lot of gristle.
We had walked out of the restaurant and my friend forgot her coat upstairs. While waiting for her, I saw the "downstairs" menu posted- much different than upstairs, with more reasonable choices. I felt as if our lack of familiarity with the concept allowed the staff to "upsell" us upstairs withour our knowing, and without offering us a choice. We were too embarassed and confused to say anything.
The following day, I sent an email to the email address listed on their website, providing feedback on our experience. I held out on writing this Yelp review to allow them a chance to respond, but they never did.
|