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| - My wife and I made 8pm reservations at this restaurant. When we arrived there was no one at the host station after several minutes someone finally came up and told us our table was not ready. After 10 minutes we approached the host again and asked when our table would be ready. Again we were told it was almost ready, we then had to ask to sit at the bar. While we were at the bar the host would come by every 10-15 minutes and tell us it was almost ready. Finally at 9:15 we were seated at the hibachi.
Our waitress said that she would get us waters upon return she was carrying all 6 glasses at once including one which she carried in her arm pit. We moved passed that and order sushi which was ok at best. Next the waitress came back with unwrapped straws, holding them in her hand and personally placed in our water by the drinking tip. A second waiter had already attended to half the table, bringing them plates and silverware wrapped in cloth napkins, our waitress brought us individual forks, again unwrapped and held in her hand. A buss boy brought plates to our half of the table, several of which were crusted with food and debris. When one of the patrons at our table asked him for a new plate because her's was dirty, he responded "this is all we have...sorry". My wife addressed this issue with our waitress, who apologized and directed the buss boy to remove the soiled plates and bring clean ones out to us. When he returned with clean plates they were wet, so he obviously just rinsed off the same plates.
Our miso soup and ginger salad was brought out to the table, which could best be described as inedible. The soup was luke warm and tasted like fishy water and the salad was so bitter no one at the table ate more than one bite. The other couples at the table were all voicing the same opinion but we decided, because we had the Groupon to move past this first course in hopes that the meal itself would be redeeming. It was now 9:40 and there was still no hibachi chef at our table, the waitress was apologetic however did not know when a chef would be out to start our meal. There were only two hibachi chefs in the restaurant, both of which look to be Caucasian young men in their twenties, which, not to sound stereotypical, is not what you expect at a restaurant claiming to have "authentic" Japanese cuisine.
Several of the women seated at our table had begun chatting about the experience thus far. One had commented that when she had ordered a vodka drink at the bar, she was told by the bartender that they were "out of vodka". She asked the bartender if the restaurant was closing or something and he responded, "let's just say, I'm looking for a new job." We were left wondering if we were going to be served old food that they were trying to get rid of, judging by the fact that 3/4 of the tables were empty, clearly business was down.
The worst part had to be when the bus boy came to take our soup and salad bowls. He picked up a woman's fork and used his fingers to remove a piece of lettuce on the fork and then returned it to her for use during dinner! At this point my wife and I decided to leave and go to a different restaurant, most of the other patrons at our table also left at that time.
Not only will I never return to this restaurant but I will be contacting the health department to get it shut down. I am also contacting the Galleria, who should be embarrassed, to have this in their mall. As well as Groupon who needs to stop promoting this establishment.
I have the "owners" info if anyone needs it.
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