Dealing with Ippatsu was a joy from start to finish! I called the salon smack in the middle of their move from Neil Street to Chester Street, learning of this from their voice mail message. Early the very next morning Bob called and got me in with Doug later that morning. Doug was wonderful. He encouraged me to continue growing my hair out, taught me how to work with my hair, and ever-so-carefully clipped me. The results are subtle, just what I wanted. I brought along a bag of the products I use. He looked through them and told me I was on the right track, to just be careful with products containing citric acid, as it strips the hair. Doug spent 1-1/2 hours with me. I've read the comments here and on other sites speaking of how hip the place is. That's true, but the salon felt very "live and let live" to me. It's not about tattoos or lack thereof, it's about being yourself and allowing others to be themselves. From where I sat for 1-1/2 hours, the folks at Ippatsu were wonderful and warm, all the way around.