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| - I wanted so much to love this restaurant. I received a gift card for Christmas from a friend who purported this to be his favorite spot. So my husband and I decided to celebrate my birthday with what we hoped would be an excellent meal before taking in the Vanessa Williams concert.
It started out fine: we arrived really early for our reservation and they still seated us, cheerfully - always a good sign.
The drink menu is clever, funny actually (my husband wanted to take pictures). I chose the Ice Queen, which was potent and beautifully fru-fru; my husband opted for beer, the Brooklyn Lager, about which he raved. The food menu is unique and well curated, with just enough options. Had the execution and service matched the menus we would have been thrilled. No such luck.
Although our server, Tatiana, was pleasant enough, she was super slow and very disorganized. More than five minutes to greet us, easily twenty minutes to receive our cocktails (worth the wait, but still, come on). After we received our drinks, I'm pretty sure she forgot about us until the table next to us was seated, then she finally took our dinner order.
We ordered the pate as an appetizer to share, my husband ordered the pork chops, and I decided on the scallops. The pate was DELICIOUS! So much so that my husband requested additional bread to finish it up. And that, I believe, was our undoing. Thirty minutes, and I wish I was exaggerating, to receive five pieces of crusty bread, for which they either held our order - or Tatiana forgot to turn it in.
We were prepared for a leisurely meal, but this was just irresponsible. I told my husband I thought something was up because our server was suddenly avoiding eye contact, even when she was serving our neighbors.
The entrees themselves proved to be as unbalanced as the service. My husband enjoyed his pork chops, indicating they were properly cooked, except at the bone - understandable. Conversely, my scallops were perfect texturally, but so salty as to be almost inedible. I was so hungry though, that I smothered them with the crispy lentils to absorb some of the salt, and gulped tons of water. Even at that, I was only able to eat two of the three.
To contrast the service we received, our neighbors, who arrived about thirty minutes after us, were finishing their dessert by the time we received our entrees. I, fortunately, had the foresight to request our check as soon as we received our entrees, otherwise we would have missed the beginning of the show. Interestingly, collecting the payment was Tatiana's timeliest act of the evening.
A couple of things: it was clear to everyone (our neighbors, the food runners and bus staff, our server) that there was a problem; however, no one stepped up to make it right. No correction. No manager intervention. Lots of eateries do well when things go smoothly, but the true measure of a really good restaurant is how they react when the wheels fall off. Good service can make up for a lot; poor service can negate a lot of good. This was a service fail.
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