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| - I wanted to take a moment to follow up to my initial review regarding my recent blowout experience at DryBar.
A key component of any good business is not only great customer service, but more importantly great follow through in times of conflict resolution. I can confidently say that I have experienced both. All staff at DryBar, from the front desk, to customer support, to the stylists have always exemplified exceptional customer service standards. Only after my most recent visit was I able to experience DryBar's exceptional conflict resolution, as well.
Immediately after my Yelp review, I was reached out to with an apology, which was further followed up with a phone call to discuss the issues and resolve the situation.
Danielle, customer support for DryBar, did a fantastic job at not only righting the wrong, but also retaining a client. Danielle called me personally to gather feedback to further advance the DryBar experience for future clients, to really hear me out, and to insure an exceptional experience at every DryBar visit.
Danielle accomplished all goals with our phone call. I feel more confident now, and even excited, to return back to DryBar for my next blowout.
Thank you to the entire DryBar team for hearing me out, solving my problem, and making me feel comfortable to return back to DryBar. Thanks for setting the standard for how great businesses should operate.
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