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  • As I write this, my wife and I are stranded in Virginia with my gooseneck trailer on the side of the road in 20 degree weather on a Sunday with two flat tires. As a military member who deploys frequently, I was told last year that I needed to upgrade to the Premier membership to cover towing of the trailer, so we upgraded to make sure my wife had coverage while I was gone. Today, we called the North Carolina roadside assistance and were told we need the Premier RV coverage. I told them last year that we were told to get the Premier coverage and that it would cover us. Furthermore, AAA towed the trailer on the Premier membership last year. Both times we were passed from the North Carolina office to Virginia and back (as though every AAA customer breaks down in their home state). Each office has their own rules, and no one can give you a straight answer. Do they think we always breakdown near the house? So today, I told them to upgrade me to Premier RV if that's what we need. Of course, they tell us we have to wait five days to get towed on the the upgraded plan...which I would've been on had they told me this last year. I told them to pull my records and see that we were towed on the Premier plan last year, and I told them to pull the recording from last year because I specifically confirmed the trailer would be covered since that is the main reason we have AAA. Of course they can't pull records. Furthermore, they can't even switch me to customer service to waive the 5 day waiting period because customer service isn't open. Jaquon the call center "manager" said no one was there that could help me. Fine. If AAA wants to leave customers stranded on the side of the road on a frigid Sunday with snow and ice on the road and not provide the service i paid for...everyone will hear about this horror story. Each AAA office doesn't talk to the other or have the same rules, and you might as well light your money on fire. They will leave you stranded, and it will take them 3 hours to even approve a tow if they ever do. They didn't in my case. I will be filing a complaint with the North Carolina Attorney General's office, the Better Business Bureau, and others. Enough is enough. This isn't terrible customer service or incompetence...this is fraud.
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