Chapter 1 of this saga had Telus telling us they called us on December 28 and we agreed to buy a bunch of services. We are several months into this and it just gets more interesting. The unfortunate circumstances for Telus regarding the alleged telephone conversation is we were out of town and can prove it. Telus maintained that this conversation took place until today. Today Telus has a new story to tell us.
Apparently someone walked into a Telus retail outlet in Surrey and changed our account. Telus tells us the name of the person and we tell them we have never heard of this person. To make a long story short, apparently anyone can waltz into a Telus retail store, claim they are authorized and change an account.