April 30 2016 11:25am
The convenience of over the phone/online orders is not great. Great for sit down though.
Placed a pick up order over the phone.
Do not go by the estimated time they give you on the phone, add about 15 minutes. Person on the phone said my order would be ready in 15 minutes. I told him I would show in 25 min.
Showed exactly on the time that was specified, still had to wait an extra 20 minutes.
In all fairness they had an influx of online orders come in at the same time.
However examining the assembly line, saw some idle hands.
Management needs to consider changing their process to put cashiers (if more than one available) on the assembly line.
3 cashiers standing waiting for no walk ins.
2 people visibly working on making orders.
The food is always good here though!