This place has really gone down. Customer service and quality used to be top notch. No longer. Every unoccupied table in here has crumbs on it and needs to be wiped down. The floor could use a sweeping as well. And when I remarked that there was this huge fly soaring around, the guy who took my order had no reaction or comment whatsoever. Just nasty! All the while, the "Manager" is standing around talking. I've been coming here for years, but today will be my last time. I'll find a cleaner, friendlier place to enjoy my bagels and coffee.