Friendly knowledgeable staff. Was able to taste 4 of the tea choices. Too bad they dont have all available to sample or a sampler pack to buy. I was happy to purchase some loose leaf tea, however surprised that i had to buy a minimum of 2 ounces @ 6.98, and if i wanted a premium flavor it would be 12.98 for 2 ounces. Good grief!! Sure hope i like the tea i purchased since a wee little bit cost me $20!!