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  • In celebration of my big birthday, I traveled to Vegas for the weekend. After doing the tourist "thing" of taking pictures in the Bellagio hotel and walking around, my friend and I happened upon Sensi. The vibe looked awesome and the menu looked yummy! My friend says to me, "its your birthday, lets have drinks and dinner here." We excitedly walked to the bar anxious to order drinks, bottles and some good food. As we approached the bar, there appeared to be only one bar stool available, so we kind of stood there and looked around for possibly another stool. The bartender approached us and we asked him if he could possibly get another stool so that we could sit down. He sarcastically looked around and said, "Looks like there are no other seats available." and then gave us a silly smile. He said it loud enough so that the bar (its kind of small) all looked at us. Not cool Mr. Bartender. Here is my note to the manager at Sensi: * Inform your staff that customer service is key. I get that there was not another chair, but there is another way to approach this and make potential customers feel good. * You never know WHO you are potentially servicing. I work in radio and if I lived in Vegas, I would put your spot on BLAST. * We ended up going to Beso at Aria and had a GREAT experience. * take a day to TRAIN staff to be attentive and friendly (not sarcastic)
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