I have lived in Boston, NY, SF, LA and other big cities in this country. I just moved to Charlotte about a month ago and turned to Yelp as usual to find my new salon. Looked good so I went here yesterday. Jessica was my stylist. She was friendly and accommodating. I made an appointment for a root touch-up and highlights. I brought in picture with me of actresses with light blond hair and showed them to Jessica. She confirmed with me she knew what I wanted and started working on my hair.
I have gone from blond to brown to red and back. I have been in salons across the country every six weeks for the past decade getting my hair done. I have never gone into a salon as a blond requesting highlights and walked out with light brown hair. I told Jessica it was way too dark and that was not what I had asked for. She got defensive and told me it was what I asked for. I showed her the pictures I brought in again. She fought with me, saying it is the lighting.
I spoke with a woman who was also a stylist there at the reception desk. She apologized and offered me an appointment for a redo. I asked if anyone else could see me that day but no one could so I made an appointment for another day. The woman then asked for $180 in payment for today's services. ARE YOU KIDDING ME?! Not only is $180 too high for partial highlights and root touch-up at a downtown Boston salon (where I'm from) , but to ask for that from someone who is obviously displeased with the incorrectly done service? Poor customer service.
I tried to reason with her and explain how that was inappropriate to even ask for payment but she insisted. I would have seen it reasonable to charge half off, but definitely not full price. And definitely not an inflated price like that.
I got a call from Shannon the next day, who I assume is the manager or owner. She left a message about customer service and collecting payment. I called her back and she was rude and clearly has no idea how to treat a customer. I understand she had to back up her inexperienced employee but don't expect a customer to pay for a completely incorrect service. I calmly told her what happened and what my expectations were and she kept interrupting me with rude comments. She ended up hanging up on me. I was never rude or raised my voice, so I doubt she understands anythng about customer service at all.
I won't ever return. If you feel you must go here, do yourself a favor and don't book with Jessica. Try only a super senior stylist and make sure they know what they are doing and take before and after photos.
Not worth the time or money to go here!