While looking for Gluten free friendly places to have breakfast we came across this cafe that was conveniently located inside the hotel we were staying at.
The wait was short and the menu was accommodating. As we placed our orders we mentioned to the waiter that my husband was gluten and lactose intolerant and cannot eat any cheese/milk/wheat products.
10 or so minutes later our food comes out and looks amazing! I ordered the pancakes with apples and my husband ordered the scrambled eggs with bacon and hash browns. He takes a few bites and comments on how tasty the food is and just as salty as he likes it as if there is cheddar cheese in the eggs which he goes onto finding a huge chunk of cheese in his food... takes another 10 minutes to get the attention of a waiter and another 15 until he offers to replace his food. In the meantime we found the manager who promptly disappeared into the kitchen for 15 minutes or so to talk to the kitchen staff (I assume).
When the manager came back, he apologized for the mistake and offered to comp our food and replace the dishes we ordered. My husband ordered a new dish and while we are waiting the original order he had, this time without cheese came to the table... We told the waiter he'll just have that and to cancel the new order before any more food is wasted.
For a city built on service, the actual service has been nothing but dis appointing...
I just hope people with worse sensitivities do not get affected by receiving dishes that can be detrimental to their health. We were lucky he only took a couple of bites and realized the mistake.