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| - DO NOT SUPPORT THIS ESTABLISHMENT! 11 of my friends and family scheduled dinner at this establishment Wednesday March 9. Upon arrival and locating seating, after a few minutes Sapphire the waiter stopped and asked if we were all eating? That was a weird question to ask and should have been a sign, for what was yet to come. She arrived with a few menus and said you will need to share, we don't have enough menus for all of you. The special on Wednesday is buy a fish and chips get one free. In the lower right hand corner of the special along with the tv screens and the LARGE advertising board out in the sidewalk, it says " Every Wednesday buy one order of our amazing fish & chips receive the second equal or lesser value order FREE! We confirmed with Sapphire, that this means anything on the menu, she confirmed with her manager on duty "Amber" Sapphire returned to the group and said " the manager is agreeing to allow you to buy one fish and chips, and buy anything of equal or lesser value, this one time only, and that all the cards will be pulled and reprinted, because it is for fish and chips not. Mind you there is only 1 order of fish and chips on the menu..........We all placed our orders. We waited for ever for our food to arrive, once the food started to arrive, everyone's meal, but my meal showed up at the table. I waited and waited, all of a sudden I saw Sapphire speaking with a group of employees, you could tell it was a heated discussion, a few minutes later Sapphire walked over to the table and said " The General Manager has over trumped the manager who agreed that you could order something other then fish n chips, therefore you will need to pay full price for you meals." I indicated that was wrong, and also said, don't bring my meal." Everyone was practically done eating already, and I still had no food. Two minutes late the so called GM Scott, rolled over to the table, and started in by saying that we didn't under stand the special, as he was reading the card, he was covering up the lower right hand corner and arguing with us. When my husband asked for the card from Scott, he reluctantly gave it to him, my husband proceeded to read once again fine print, Scott said " You didn't understand what your readying". Sapphire proceeded to deliver my meal, mind you everyone else was done eating already! I told her "I didn't want it I wasn't paying for it take it away." She left it at the table and walked away. She went to the GM Scott and advised him of what I said. He came over and said you will be paying for this meal, I said hell no, it arrived when the entire table is done eating, and instead cook me up a fish and chips meal, and add a to go box, so that we get the free meal, At which time he said " the fish and chips is for dine in only, no to go boxes for the meals." Wow Scott your now making up things, where does it say this? Our group was small compared to other weekly gatherings. Murphy's Law just lost a huge repeat customer, along with all the other contacts our group has. The best thing that Murphy's Law owner can do at this time is release the current Managment team and get some honest professional people who know what customer service is all about. Scott should have spoken to the manager instead of making an A@@ out of himself and the establishment. Sapphire lost out big time on receiving the tips this night, she can blame her GM!
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