Very knowledgeable, experienced staff, if not a tad on the snooty side. Got a great deal on a custom mini-grand piano by Walters a few years ago (yes, I bargained) and have been very happy with it ever since. Be sure to get your piano tuned every year in case you ever want to trade it in for cash. Financing available, as are used pianos, lessons, special events, and more. A Madison institution!