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| - G O O D E X P E R I E N C E: This was my first experience, never had a burrito before this. Amazing first time experience. The place is very clean and everything is presented well. I like that they make it in front of you so you can ask for extras on the stuff you like. I also like that they take phone orders for pick up, defiantly on my new favourites list. Cheap and Cheerful for sure, not so healty, they cut the guacamole with mayo (high bad fat)
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U P D A T E : B A D E X P E R I E N C E They seem to be very disorganized. I've become a regular here, at least twice a week (but not anymore). When they are busy, you will either get the wrong order, wait forever or it will be cold because they pull it off the grill early because they know you been waiting a long time. My last experience (I won't go back), I phoned in my order as I always do to save time, they said ready in 10 minutes as per usual (parking is bad in the area). I arrived 10 minutes later, the place was busy and they were messing up orders as per usual. I waited for 25 minutes on MY PHONED IN order . What they dont tell you is that if you phone in your order, you fall to the bottom of the pile. Personally, I think someone that has you on speed dial might be a regular customer and shouldnt be put to the end of the line. Im not looking for priortiy, but I expect to be placed in line and not bumped. I felt I had to say something, I politely commented that they are very disorganized and slow. What a mistake this was. It went from simple comment to crime scene in 10 seconds. The cashier exploded and said that I had no reason to be rude. I replied, I'm not being rude, I'm just tired of waiting and need to get back to work. He insisted I was being rude so I left without my food. Go when it is slow and it is good. When it is busy, have lots of time on your hands AND DON'T BE FUSSY, you wont leave with your proper order. I won't go back
Update: I did forward my compliant to their head office by way of email and I was very surprised to get a call from one of the owners. He was generally concerned and wanted to apologize and I accepted and later that day I had a call from the store manager, again it seemed very sincere. They knew me well from the short time I was going there as I became a regular. Unfortunately, they have not earned my business back but I do wish them well.
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