| rev:text
| - I stayed at the Hyatt for a week in April 06, and I have to say it was a mostly negative experience.
The good:
1) Location. You are above a mall/underground walkways that can take you to the conference center, and many other locations. You can easily walk to old Montreal. There's a grocery store and food court in the mall that's right downstairs (well, two elevators away!)
2) Water pressure. You can't see yourself in the dark washroom, but the hot water has lots of pressure.
3) Soaps (when you get them) are not bad quality - not the best, but certainly usable.
The bad:
1) Housekeeping. They don't refill empty shampoo, conditioner, etc etc. I am staying here a week, and went a couple days without roomservice, and only took down the "do not disturb" sign when I needed refills, as I'm in and out of the room for a conference. So I'm completely out of shampoo and the bottles are left empty in an obvious place - and they don't refill anything. I had to call for refills. They also don't replace toilet rolls, or the tea/coffee in your room. As I'm paying $200 per night, bit annoyed not having tea/coffee in the morning... I phoned and an hour later someone arrived with some items.
Also, the fitted sheet issue others mention here -- so true. I cannot believe that they use a flat sheet on the beds. Woken up every morning on a bare mattress - ew.
Other things were tidied up at least.
2) Room Service. Costly room service menu, limited hours. I guess I'm used to the Hilton that's open really late (the only reason I order room service is when I need to eat odd hours due to conventions!). But the price - huge price tag on the food, and then they tack on $3 service fee and taxes on top.
Also, service was LATE both times -- they said they would bring my food at a certain time and were late by at least 10 minutes each time. (Not bad, but when you're on a schedule for meetings, it can throw things off.)
ALSO - they advertise "freshly squeezed orange juice" on the menu (at $5), which is worse than Tropicana. It's seriously generic-brand concentrate grade. Stay away, or set your expectations low.
Other than that, the people who brought the food were friendly.
3) Elevators. They were out of service at times, which meant long waits. Oddly laid out too - a separate elevator takes you up from street level to the lobby. A different elevator takes you up to the rooms. A third elevator takes you down to the mall.
More inconvienent is that the stairs seem to be for emergencies only. I am on the first floor above the lobby - so I've had to take the elevator just to go down a single floor (before getting on a second eleavator to go anywhere else). Very annoying.
4) Bathrooms - The lighting. Not bad if you're there for a night - but a whole week it gets on your nerves. One small light over the mirror. Oddly placed so it's awkward to put your make-up on (awkward in that you get shadows all over your face and cannot see.) That's a minor inconvienience. It's the fact that it's completely dark everywhere else in the bathroom. I guess this helps hide any grime anywhere else...
5) No full-length mirror, no safe, (and naturally, no fridge). No mirror is annoying on a business trip for sure. Attending a professional workshop and conference, you want to make sure you look presentable - but it's pretty difficult as there are no full legnth mirrors anywhere to be found (in the room or halls, etc). A safe is a big one for me though - for business I have all kinds of gadgets with me I want to lock up when not in the room all day. Every other hotel I've been in over the past few years has had in-room safes - not here.
First time I've felt the need to search out a review site to vent. I can't see returning here ever (looks like some nice smaller hotels in old montreal - think I'd consider something like that next time), and don't think I'd go to another Hyatt without some research beforehand.
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