Other than my first visit when I purchased my dress, the customer service at Bowties was terrible. There's more to customer service than calling people "sweetie". They do not keep their promises and make it well known that you are not the only bride. In addition, I ordered the dress in the size they recommended after doing my measurements, and it turned out the dress was too small for my chest. The owner told me my dress would fit a certain way, and it did not. During my first fitting, my seamstress continually shook her head in disbelief that I wanted my dress to be form fitting and fit a certain way. I almost walked out. I would not recommend any bride to buy her dress here.