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  • Experience: My friend and I decided to stop in for dinner at this new location. I've been to Panera's all over the country and they have such amazing breads, soups, salads, and sandwiches. It was Wed @6pm. Facility: It's seems to be a bit small compared to other Panera's I've been to, but maybe it's the layout. It was very clean as its a brand new location. Service: Well, I ordered my meal and when I tried to pay, it declined my card. I was using my Discover, which I pay off each month. The attendant ran it again, and said it was declined, I told her that it was definitely not the card. Of course now I'm mortified because everyone in ear shot thinks I don't pay my bills now. The attendant didn't know what to do, so she started to go get the manager. I didn't want to hold up anyone behind me, so I ended up paying with Amex and standing off to the side to call my card company to find out why it was declined. Meanwhile the manager stepped up and I told him how embarrassing the situation was that their machine did not take my card. His answer was that they don't judge people. Really??? There's nothing to judge!!! Eventually the folks from Discover said there weren't any problems with the card, and said they don't even see the "declined". They said they should have manually entered the card number, which of course they did not. I mentioned this to the manager too, and he just answered they could have done that. I guess it's just new people, new store, but unfortunately at the expense of my embarrassment. :( He did say he would mention it to their IT too, but I didn't have confidence he really will. He did check on my friend's food and brought her a free piece of bread since they didn't have croutons. That was nice. Other than that, the attendant that came by, I think her name was Mykayla, she was a sweetie! She chatted with us and cleared our plates with a super positive disposition. We really liked her. Food: What can I say...it's Panera! The food is good. This time I got the pick 2 and a drink, and a plain bagel for tomorrow. Winter squash soup - 4/5 - thick, creamy and a tad sweet as squash can be. Almond Chicken Salad Sandwich - 3.5/5 - a little too runny, but the flavor was very good. I took one bite and juice went all over. My friend laughed and said it was a tad wet for a chicken salad. Maybe it sat too long and the grapes and celery sweat a little too much. It still tasted good. Bread - 5/5 - they have the best bread ever!!! Crispy on the outside, soft and delicious on the inside. LOVE!!! Overall: Panera is always one of those spots I will return no matter how the service is, because it's just Yum! Although, if I ever have a credit card issue at this particular spot again, I'll avoid this spot and go to one of the others in town.
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