My mom brought me here for dinner during Mom's weekend (when restaurants are PACKED!). We only had a short wait, even though we didn't have a reservation and it was prime dinner hour.
Our waiter was very helpful and attentive, he offered good suggestions. Our salads came out quickly and were delicious. We did wait a long time to get our entrees; our waiter apologized several times for the long wait. He ended up offering us a free dessert of our choice to compensate for the long wait time.
That is excellent customer service. And the food was quite good for a chain restaurant.