We've bought a sofa and two recliners from la-z-boy. More expensive than other stores, but they have held up very well. We've had the sofa about 10 years and it nearly as comfortable as the day we got it.
Staff here is friendly. I dislike that they follow you around the store but I know that's part of their training. They are always available to answer questions.
They do have a decent variety of styles and price points. Many items made in the USA. Tend to be more classic so they won't look too dated. You can also customize your selection.
No issues with delivery. Fast and efficient. Make sure to look for coupons in your local paper for free delivery.