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| - Overwhelmingly Unimpressed
I'm sad to say that this was my first time visiting Wet 'n' Wild and could be my last unless things drastically change with the way things are run and managed.
Our visit took place on Saturday 8/11 with an all day party for 13 people: 5 adults, 6 teenagers, and 2 kids ages 6.
Grand total : A little shy of $600.00 for the day.
Our troubles started two weeks prior to even making the reservations for Saturday. Online we were having trouble booking the party so we called for assistance and over the two weeks left 3 messages with urgency to please return the call. Still haven't heard back from anyone. Luckily we finally figured it out and got the confirmation email that it had been booked. With the booking for the tickets we also bought out parking passes online.
Once we got to the park the admissions booth told us that we could pick up our tickets from our birthday host. We found her and she sent us back to admissions. Got there and our "bracelets" magically appeared. The gentleman gave us the parking passes with an envelope with our bracelets. After we got to our spot we realized that he had given us an EMPTY envelope. Back to admissions, finally got the bracelets and we decided to just brush it off as inexperienced staff. We were also informed that buying your parking tickets ahead of time is a waste of time. Why it's even an option is beyond me.
My next concern is the parks complete lack of safety and regulation for their customers. I'll list the safety issues we saw
1. The staff at every turn let us know how understaffed they were and informed us that people were working as lifeguards who weren't qualified to do so.
2. Saw SEVERAL life guards checking their phone while on duty, including those at the wave pool.
3. NO regulation of young children in the wave pool with life-jackets. I noticed more then a few at the deepest point in the wave pool while the waves were going getting hit by bigger kids and those in tubes. Yes, this is also due to irresponsible parents. However, I'd like to trust that a trained lifeguard would see this as a dangerous situation, and would stop it.
4. At the Tornado ride the regulator was not checking (nor caring) about the 48" rules of riders. This is just ignorant on your part and a lawsuit waiting to happen.
5. When it gets dark, all of the high traffic areas are POORLY lit. Slipping was inevitable and we saw it often.
Our final straw for the evening was that everything for younger children closes at 8pm aside from the chaotic middle area that's not managed and also poorly lit . We wished we would have known so that we could have made other arrangements for our two littlest. There are NO signs that we saw. The wave pool also stops waves at 8pm. So here we are with two disappointed 6 year old's who we payed the same amount for that can't participate because the park is unsafe. Also the kitchen closed early so we couldn't even entice them with treats.
To top it all off there was literally a pile of crap in the Woman's shower. Disgusting.
We took our complaints to the admissions supervisor who informed us that the best he can do is give us a big ol' "I'm sorry , we will try better next time." I have worked in customer service for almost 10 years and frankly that's the worst response I've ever heard from a supervisor.
The only good thing from the day was our birthday hosts Alexis Clark, Savannah, and their supervisor. They were sincere and in good spirits and added a glimmer of hope for this establishment.
Your different departments lack communication, your staff act like the customers inconvenience them, your "efficiency tactics" are a joke, and your customers now feel you don't appreciate their business. I wish that we could get a refund for the day and I really hope and wish that your team can get their act together.
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