I frequent the downtown location and sometimes the McCandless one. The food is good and I always enjoy the option to order online ahead of time. However, the downtown one has never been great at having online orders ready for the time you pick, and the last time I was there it was worse than ever. I arrived about 5 mins ahead of my pick-up time, and thank goodness I did, because I waited in the line to get to the register for about 15-20. So when I got to the register I was already 10-15 mins past my pick-up time. I waited for another 5 until the cashier came to the counter, and then an additional 5 while she searched for my order, which ultimately had not been made yet. I had my daughter with me for lunch and was working in a relatively short window to get her fed and back to daycare, and me back to work (which is why I order and pay ahead of time). They said they moved my order to the front of the queue and told me they'd bring it out. We then went on the hunt for a table, and finally found one, only to sit and wait ANOTHER 20 mins for our food. Then when it arrived, the kid's meal was wrong and we had to track someone down to have it fixed. I stopped coming here because I couldn't take the waits anymore. I thought I saw something recently that they had changed the pick-up process so that credit card payments were required and orders would be waiting on a shelf for you to grab & go -- I confirmed the CC one but is the order shelf accurate as well? That would be so much better.