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  • He was more than eager to sign us up, but when we ran into hiccups with their underwriting department, he was less than helpful. I understand we may have had complications with our transfer from Hawaii (gap between insurance policies) and forgotten-reinstatement fee on my husband's license, but he didn't even try to explain anything. Kind of nonchalantly said, "I'm not sure you're just gonna have to check up on it." He also ignored my phone call at the end. We have since found another agent (Bill Blay with Farmers), who thoroughly investigated our application, worked out the kinks, and even came by our house to get everything settled. We have a policy through Farmers now which wasn't much higher, and we now have peace of mind. We have an agent who answers his direct line every single time by the 2nd ring ... and gives my husband golf advice! :D I wasn't unhappy with the fact that the underwriting department had a problem with our policy--that's out of the agent's hands and I understand that. It was about how he just ignored us. We were just another policy number--who cares, right?
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