| rev:text
| - I learned about Johnny Vegas Grill (JVG) through Yelp, of course. Very positive reviews from patrons, with many giving 4 or 5 stars. So, two days ago, I had a craving for pizza and burgers, and really I just wanted to indulge in good food.
I looked over the JVG menu on Yelp and was impressed by the limitless number of food options available. This establishment offers everything, from pizza, burgers, hot sandwiches, salads, and deli sandwiches, to battered fish, chicken strips, fries, onion rings, wings and a variety of appetizers. I'm a foodie, with a palate for all sorts of foods/cuisines, so I love this.
I placed my first order from JVG through Yelp eat24. I chose the 16 inch ultimate pizza, 2 JVG burgers (these are build-your-own burger's) garlic bread, and an order of their fish and chips. For one burger I added american cheese and bacon (both of which were an additional .95 cents charge) grilled onions, pickles, lettuce, tomatoes, and mayo and mustard. The second one, which was for my daughter, was to include american cheese, mushrooms, jalapeños, grilled onions, bacon and lettuce. The jalapeños, grilled onions, bacon and mushrooms were also an additional .95 cents each. My total came to nearly $60. There was no delivery charge.
The delivery quote time was average, 45-55 minutes. So, I was impressed when my food arrived within 30 minutes, possibly less! Seriously, it seemed like jet fast delivery! Score!!
Upon first glance, the food was hot! I looked over the pizza first, since that's the main thing I wanted. It had all the toppings for an ultimate/supreme pizza, but, it just didn't look too appealing. It looked like a frozen pizza. I lifted the pizza up to check the bottom crust and it felt really hard, just like frozen pizza crust. I'm worried at this point because being a yelp browser, I recently came across a reviewer who claimed that the pizza from JVG he/she had ordered tasted like a frozen "Red Barron" pizza. I tasted a slice, and low and behold, that's exactly what it reminded me of...Red Barron, which I'm familiar with because I only buy that brand. So, I was disappointed because at $18.99 for a 16 inch, I was looking for "real" pizza. I felt it was way over-priced, and wished I'd just made my own.
About 3 hours later, I reheated a slice and was completely disgusted. The crust (also mentioned by another reviewer) was completely undercooked. It was soggy, mushy, just absolutely gross. In all honesty, this is the worst pizza I've ever eaten. The pizza alone, I felt was just a 1 star. I would never order it again.
The burger's- my daughter's burger should have had cheese on it. There was none. The bottom bun was soggy, inedible. She had to remove it and just eat the burger without the bottom bun. I thought my burger patty tasted burnt. I didn't enjoy it because of this. But I did eat it all, wasn't so bad that it was inedible. Overall, even with having to remove the soggy bun, my daughter still enjoyed her burger.
The fish and chips- these were OK. The dish came with tarter sauce and malt vinegar. The fries had Italian seasoning sprinkled on them, the fish was alright (you get four) but not something I'd order again. I'd agree with the price had the dish been outstanding.
Garlic Bread- It was OK. Had Italian seasoning on it. Looked and tasted like garlic bread and the cost was reasonable.
I gave JVG 3 stars. The three stars, for the most part, are for the outstanding customer service they displayed. I did call in to tell them about my daughter's burger. They were very friendly and apologetic and offered to remake the burger or refund me, all at their travel expense. I opted to have the refund since my daughter found a way to eat the burger and plus we had food from another establishment, as well. Within 40 minutes they were at my door with my refund and also brought me a Hershey's candy bar. I really appreciated that. They did what any GOOD business would do. Just the customer service alone would be a reason I'd return here. I'm big on how businesses treat patrons and in my book, JVG gets 5 stars for it. Hands down.
So, in summary, I felt the pizza was a major let down. I think it should have been cooked longer and I agree with another reviewer that if they worked on the crust, JVG's pizza would be amazing!! The toppings were excellent! Would I return? I think I would. As I stated above, they offer a multitude of dishes, and I'd be willing to try some of them. I'm seeing from the Yelp reviews that they make a mean cheese steak! Wouldn't mind trying it.
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