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  • Very disappointed in the customer service. They don't take reservations. We stopped in at 5:30 (early for a weekend dining crowd) on Saturday night, and there was only one group of 5 people before us. After putting our name on the list, we waited for over 45 minutes! They seated many groups of 2 at tables for 4 during this time. I finally asked what the wait time was, and was told THERE WAS NO WAIT TIME because they had just seated their larger tables (so we would have to wait until they were done). Ran across the street to Pickle Bill's and their wait time was a BIG FAT ZERO. Pickle Bill's seated us immediately. We ordered pretty much the same food (but a much larger selection), and we finished eating and left (after a leisurely meal) before we even would have sat down at Brennan's. To qualify, I grew up in the area of both restaurants, and I am familiar with both. I am extremely disappointed that Brennan's didn't plan better for the weekend crowd, or at least try to move tables together. It was just WAIT, with no approximate time. Btw, the party of 5 that was waiting before us were still there when we left. Feel bad for them since they had 2 small children. Don't go there if you have a party larger than 3 people unless you want to wait indefinitely, and when you ask, you get a blank look from the hostess. Either that, or they should MAN UP, come into the 21st century, and take RESERVATIONS.
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