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| - My boyfriend and I have gone to this pub a total of three times. Every time, the food has been below average but we come back to watch basketball games, have a drink and give their food another try. This pub is very convenient for us because it's close to where we live. Unfortunately, on our third time there, we had an extremely bad experience.
When we first arrived to the pub, we asked the waitress if we could have a booth with a TV where the basketball game was playing. She told us there was a booth available at the very back of the restaurant with the basketball game on which we were happy to sit at. The pub was not packed on a Saturday night and there were about three other booths available and many free seating at the front. After being seated and our drinks ordered, we waited for about 10-15 minutes before the waitress came around again and asked us if we wanted a food menu. Typically, that should be the first thing to ask your patrons. Once the food arrived, we were not satisfied with the food but we already expected it to be below average but we were happy to have a drink and watch the basketball game. A while later a group of four people came around our area and decided to sit on the high tables across from us. We assumed that they wanted to watch the basketball game as well since we were seated at the very back while there were many free seating with multiple TVs playing the UFC fight. After a few minutes, our waitress came around and changed the channel without mentioning to us that she would or even acknowledging the fact that we were watching the basketball game. I would understand it if it was another waitress that changed the channel but we specifically asked our waitress when we walked into the pub that we wanted to watch the basketball game and that our dedicated TV at our booth was too dim and wanted the screen to be brighter. She had full knowledge that we were there to watch the basketball game and that we wanted to be seated where we could watch the game.
Generally, we would let it pass and not make a big deal about it but the lack of acknowledgement and attempt to try and accommodate both groups of customers and make everyone happy was unacceptable. Our waitress did not attempt to tell the other group or even make the suggestion to ask them if they wanted to be seated elsewhere where multiple TVs were playing the UFC fight. When we confronted the waitress, she said the owner wanted to only show the UFC fight since it is an important fight which we would understand but there was another TV playing the basketball game at the front. We pointed it out to her and she said it's because the customer wanted to watch it... Here's a thought, are we not paying customers? It is safe to say that WE WILL NOT BE RETURNING TO THIS PUB no matter how close and convenient it is for us. Two Headed Dog just lost two customers who were able to overlook the bad food. It's time to train your staff on some customer services best practices.
Save your time people and head elsewhere.
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