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| - This updated review is a direct reflection of the massage portion of my recent visit to Just For You. My best friend was in town so we decided to treat ourselves to the Half Day Package. I provided this feedback and after a week, I have heard nothing. I have amended some content due to character limits here:
I was so pleased with Heather's technique (during the facial portion of the appointment) and the session was a raging success from my perspective. I was extremely relaxed when my facial was over and I was invited into the massage room by Allison.
As a Licensed Massage Therapist myself, I do have some expectations for a massage session and understand every therapist is different and no two sessions are the same. Unbeknownst to me, my best friend had already told Allison that I am a Licensed Massage Therapist; I did not share with Allison that I am a Licensed Massage Therapist myself and I did not know that she had already been told. I did not want her to feel like I would be "testing" her in any way. With that in mind, I climbed onto the quite high massage table and settled in for what I was hoping would be a therapeutic session as "Allison specializes in stress reduction, sports massage, and relaxation massage." I work two jobs and had not received bodywork in almost a year.
I can best summarize the session by sharing that Heather had a more therapeutic and relaxing touch than Allison did. Allison talked for the first 10 minutes of what turned out to be a 45 minute (not an hour) session. She seemed more interested in my main job title than in seeking feedback about her pressure. Not wanting to jump the gun and to ensure I provided her ample time to check in regarding the pressure, I waited. Allison proceeded to tell me by back was "loosening up nicely" which was not an accurate statement in the least. Allison kept moving over an area that was tense due to a poor sleeping position days earlier, something had I mentioned mid-session, and instead of applying direct pressure to ease that tension, she caused soreness and inflammation with the repeated palpation of the site. After having me move into a supine position, Allison proceeded to begin an abdominal massage that felt very awkward and insecure. To successfully conduct an abdominal massage, a towel or cloth heavier than the sheet already on the body should be used over the chest so when the sheet is pulled toward the feet to expose the abdomen, the client does not feel exposed. Ideally, a conversation would have been had with the client regarding the area as it is not typically an area of the body where most people are comfortable receiving bodywork. I am trained and experienced in abdominal massage and I found myself questioning what was happening before I realized that abdominal work was next. Courtney shared with me that she, too, had felt awkward during this part of the session as she felt like she was just having her stomach rubbed and didn't really understand the purpose of the technique. She also shared that she had asked Allison for more pressure during her session and Allison complied, providing more pressure for about a minute and then resuming her previous technique.
To make matters more awkward, when we were at the front desk waiting to pay for our services, Allison stood there waiting for payment. Heather and the other staff member at the desk were on the phone and Courtney and I were happy to wait for them to finish. Allison even made mention that she didn't know how to finalize the payment portion of the visit but then attempted anyway, losing patience with the two servicing the clients on the phone. When she was able, Heather apologized for the wait and we honestly had no issue waiting our turn. When Allison decided to conduct the payment collection herself, I explained to her that we had had a package session that day. She then gave us the total of $139 when the package price was $135. I corrected her, even showing her the package I had already mentioned in the brochure, and she accepted our payments for $135. It was only when it came time for us to add our tips and sign our receipts that Allison seemed to have an interest in our sessions and how we were feeling. At that point, I just wanted to leave. I was so utterly disappointed and honestly felt like I had wasted the money that paid for the massage portion of the package as there was nothing relaxing or therapeutic about what transpired during that session. As we were leaving, Allison reminded us to "drink lots of water" and I thought to myself, "For what?" She didn't do anything that promoted a need for water in addition to what I already consume.
I wanted to bring my experience to your attention as I truly feel that, although her technique may be appreciated by some, it has confirmed that I will not be booking another massage session at Just For You.
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