I came in wanting to go from red to blonde but didn't get what I was looking for (partially because I did not understand the 'going blonde' process). I called the salon the next day and told them I wasn't happy and they instantly accommodated to getting me in as soon as possible and promised I'd leave happy. They truly kept their promise! I'd really like to thank Karli, who is extremely talented, and gave me a beautiful beautiful ashy blonde shade. I definitely recommend Salon Surreal as they are very caring of their customer's happiness and stick to their word.