I have purchased over 9k from this store in the last 5 years. I had not used my best buy credit card in a while and had filled out a new apt. The clerk entered my street address incorrectly the last visit. I never got a statement. after 90days my wife never got the statement and they sent my bill to collections. I paid the bill instantly in pre collections when I found out. The store manager Ryan said if the clerk made a mistake we will take care of it. Not the case with the store manager Chad. Not only did they ding my perfect credit. I had to pay a processing fee for this stupid mistake by the clerk. I know we all make mistakes but Best Buy Manager Chad did not want to help at all. There Management needs classes on how to handle loyal customers better next time.