I've been coming to the store a couple times over the last year as I really admire a lot of the brands they bring in. I didn't buy anything significant from them until recently. I've always been treated great by the staff at the store when I come to browse their items. They offer advice, are always willing to check for me if they have a size on something I'm interested in and are willing to let me try on anything I ask, despite never buying anything from them.
A bit over a week ago and I'm looking to buy some new shoes from Y-3 directly. I was trying to find local stores that may carry it but no one had it on their website and the stores I spoke to said they wouldn't be getting it. Then it dawned on me that Duewest carries some Y-3 stuff so I checked their website and they had just added it to their new arrivals. I wanted to try it in person so I gave them a call and they said they hadn't received their shipment yet and that they'd be getting it as part of their Y-3 spring/summer collection and that they'd only get a pair for each size of the shoe I wanted in the store. They added me to a call-list to inform me when they get the shoes in and said they would notify me on the shipment date. I decided I didn't want to risk the chance of them not calling me back due to all the bad reviews on Yelp and ended up ordering a pair from their Duewest website(I chose the option to directly ship it to the store for pickup).
Fast forward to yesterday and an employee from the store gave me a call and informed me that they had received their stock for the shoes and that I could come check it out. I informed him that I made an order online already and he said that I would get an email saying to come pick it up. He said that if I wanted to, I could come pick it up immediately and he would get it ready for me to be picked up. I went to the store, and it was all a seamless pickup. I tried it on to make sure the size was right and everything looked ok and that was about it. I decided to browse their new Y-3 collection and although the staff were chatting with each other about random stuff they were helpful in answering any questions I had an didn't seem bothered that I was disturbing them from their conversations.
I don't want to knock on other people's reviews because they may have genuinely bad experiences, but I've always had a good experience browsing/shopping at the store and will continue to shop there for sure