I wish there was some competition for this type of thing in Phoenix. NuMotion has failed in many respects. As the other reviewer it took forever to get the chair for my son. My son's chair had a part fail and it is under warranty, It took them a week to order the part, then it takes a week for shipping and then once the item arrives, it takes them another week to install a part I could have put on myself in an hour or two. There customer service is lacking. There employees are mixed bunch. Some are helpful and some are not at all. You don't get the helpful ones until you complain a lot. I asked if they could get the item expressed shipped and they told me they don't do that. So my son is without comfortable chair for three weeks. He has missed 10 events that he wanted to do but the broken loaner chair did not allow him to participate in, including his band concert.