I've been here many times, and my only recurring complaint is that there are not enough seats to accommodate all of the college students, self-employed laptop drones, and people like me who'd just like to sit and drink their drink, but don't plan on being there for the next six hours.
Pluses: Delicious tea (my new favorite is Eros, with just a tiny bit of sweetener)
macarons (some of my favorites in town)
almost has that classic 90s coffee house vibe (sans yucky couches)
Minus: cramped seating. sometimes the live talent are too loud to hear your conversations.