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  • I wish I could give THEhotel a better score but the service really was lacking. The room was great and the bed was comfy. There is a charge for everything, not even coffee in the room is included, yet you are charged a $20/night resort fee. When we called the bellman for our bag, they brought up the wrong one...even though we gave them our first/last name and the number on the tag we were given. We had no room-service dining menu in our room, so my husband went down to the lobby to ask for one, they said they would send one up and we never got one. On the day we went to check out, we decided to use their computer to print our boarding passes, since that is included in the resort fee. Well, what should have taken 5 minutes to do, took 20 minutes because they have super slow outdated computers. So although we liked the room itself, after walking through several hotels on the strip, we'd rather spend our money at Caesar's Palace, Bellagio or MGM Grand.
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