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| - Today was suppose to be a special activity for my niece and I. I ordered our favorite lunch to share with my niece for her 4th grade lunch. I was surprised to find the presentation, quality and customer,service app lacking from Panda Express #2758.
I ordered a 2 item plate to share with my niece. I decided to use the drive thru because up on previous visits, going inside was more than a hassle. Besides, they usually have at least 2-3 people working the drive thru. Whereas, inside dining is usually slow in service.
I placed my order, which was the first indicator of how my planned meal was going to go. I requested orange chicken and mushroom chicken and had requested half fried rice and half lo me in noodles. I don't think the server heard me because she repeated the order as 2 items with lo me in. I clarified my request and asked for a cup of ice water, 2 chop stixs, 2 fortune cookies. Since it was a,meal with my niece at her school.
At the planned luncheon, I opened the plate to discover my meal was so messy, it looked like the food servers didn't even attempted to use the food tray for its intended purpose. Portions were unusually small, my mushroom chicken had no observerable pieces of chicken o, it. My mushroom chicken was a lot of mushroom halves and zuchinni slices.
My half rice half lo me in noodles look like the food server served all lo me in noodles and tried to correct it by just topping off the order with rice.
I was very disappointed, but was not surprised. Service from Panda Express #2758 has always been sketchy. I am sure I am not the only one to report concerns. I just hope changes and retraining will be coming soon
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