My husband purchased a gorgeous necklace for me as a Christmas gift from Braidy's. We stopped in after the holidays because I had an issue with the clasp. Not only were we helped immediately but the necklace was replaced and done so within the promised amount of time. I can't say enough wonderful things about the people we have encountered there... always helpful, knowledgeable, and kind. This definitely isn't our first purchase or encounter here and will not be our last!