Another bad customer service experience review.
I came by to make a return for my boyfriend. He purchased a sports coat on-line, and noticed two days later this coat went on sale. An $80 difference in price.
Naturally anyone would take the time to get a price correction. When I was a teen I worked at the mall and made price adjustments all the time. People come in with their receipts and the refund was given.
I told the ladies who were working that this was the intention of my visit ( my boyfriend is extremely busy at work and I'm off for the holidays so I ran an errand for him )
They made the return, but told me that I could not repurchase the coat. They have to hold it for 24 hours. Has anyone heard of such an absurd procedure ? Why? Why on earth would you do that? They would not allow me to purchase the coat back at the sale price.
So, I called my boyfriend and told him. He said 'F' them and their brand. He will no longer be a customer to this corporation.
What big business needs to understand, and most do, is that customer loyalty is integral part of being competitive and successful. Some stores like to make up their own and unusual rules. This is a true fail on their part.
Not to mention the ladies were rude rude rude. Ok you're 30 something still working retail. Cool.