I normally go to Gen all the time because the food is good and its a great price. But today was an experience, first of all I have to say our waiter Julian was a great waiter and he came to our aid during our little problem. Today, I ordered the KFC which is Korean Fried Chicken while eating the chicken, I notice the chicken was still partially raw on the inside even though I asked for it to be extra crispy which I would think that it would remain in the fryer for longer. I bought it to the hostess attention which she was very concerned and let us know that the meal would be comped due to the experience. After that a guy came by with blond hair and glasses, who I would assume was the manager and said that the meal could only be comped 50%. Like are you serious you literally just gave me raw chicken! (And I know what some of you are thinking its a BBQ place you cook it yourself..no this was an appetizer that the cooks prepared in the back for you.) We told the manager that was not what we were informed and that the meal would be comp. Both the waiter and the hostess came back and was like and both agreed that the meal should be taken care of due to what happened. After, they continually checked on me to make sure I was not sick! And thank goodness I was fine! Needless to say the waiter and hostess are awesome! So thank you Julian and hostess (sorry I didn't get your name), but that other guy needs some retraining.