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  • Yes one star. Trust me I was shocked as well. Master Pizza once upon a time had the best pizza in Cleveland. Sadly that is no longer even remotely the case. We have given this place lots and I do mean lots of business, but after last night that has ended. We ordered at 4:30 and when the pizza arrived in a rather timely fashion the large half pepperoni - half mushroom was not even warm plus the pizza was doughy, The wings which we asked for well done were also not warm and were anything but well done. This is not the first time this has happened, but we kept giving them another chance hoping things would get better. They haven't. It is pretty clear now that the kitchen is just churning out the food and could care less how it is served. I believe they are taking out the pizzas before they are completely cooked hence the doughy texture. And for the wings well they're also not fully cooking them because hey this way they can, I guess in their minds, make room for more orders and make more money. Well that is until faithful customers like myself say enough is enough. So I called back to tell them about the awful food. They were nice enough to offer to resend. I called at 5 and it took two entire hours before the food arrived this time more cooked, but again cold. They are using warming bags, but they obviously do nothing. I believe this is in part because they wait to deliver the food until they have lots of deliveries so either the food is getting cold while waiting at the store or while in the car as they deliver all of the other orders before yours. Either way Master Pizza obviously doesn't care because they are making lots and lots of money. Imagine yourself just wanting to eat dinner and it taking nearly three hours and the food the second time around is still way below sub par. Yes they once were very, very good, but somewhere along the way they stopped caring about the food and it became only about the money. Time to find another pizza place. One that actually cares about their customers.
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