This location ROCKS! I just moved to the Phoenix area from San Diego and am already familiar with EWC. The company as a whole is a bit more pushy on their products and packages than others, but we're talking about removing hair from your lady parts, so my review is based on the actual wax. I absolutely love their waxing method. I've seen 2 different girls at this location (Abby and Semina) and they have both been fabulous. I went to another European Wax Center location also in Scottsdale and it was NOT the same, so I definitely recommend coming to this location even though it's a little out of the way--it's worth it. I've received exceptional waxes and customer service from this location; two thumbs up!!!!